Did Not Attend (DNA) Policy
To ensure timely and equitable access to healthcare services for all patients, QUT Medical Centre has a strict Did Not Attend (DNA) policy in place. Appointment availability is limited, and missed appointments without adequate notice impact the care of other patients.
If you are unable to attend your scheduled appointment, you must notify the Medical Centre at least two (2) hours prior to your appointment time. Cancellations made within two hours of the appointment will be considered a late notice cancellation and recorded as a Did Not Attend (DNA).
On your first non-attendance, you will receive an SMS notification advising that you have missed your appointment. This message will inform you that a fee may apply for any future non-attendances. For any subsequent missed appointments without adequate notice, a fee of $40.00 will be charged. This fee is an out-of-pocket expense and is not claimable through Medicare or private health insurance. It must be paid in full prior to booking any further non-urgent appointments.
Patients who arrive late to their appointment without prior notice will be recorded as a Did Not Attend. If you anticipate being late, you are asked to contact reception as soon as possible. While the Medical Centre will do its best to accommodate you, it may not be possible for you to be seen if your practitioner’s schedule has progressed. If you arrive late without notice and cannot be seen, the $40.00 DNA fee will apply.
If you believe you require a longer consultation, please advise reception staff at the time of booking so appropriate arrangements can be made.
The Medical Centre acknowledges that unforeseen events can occur. If you are unable to attend your appointment within the required notice period due to an emergency or unavoidable circumstance, please contact reception as soon as possible to discuss your situation. Our team will work with you to make alternative arrangements where appropriate.
Did Not Attend Policy - Psychology Appointments
QUT Medical Centre Psychologists have limited appointments and can have long waitlists.
QUT Medical Centre will contact patients booked in for appointments at least two days in advance. If you find you are unable to keep your appointment, we ask that you let us know as soon as possible, or within two days of your appointment.
If you cancel or reschedule your appointment on the day, this will incur a $40 Did Not Attend Fee, and may result in any future appointments being cancelled, and the psychologist not being able to see you.
Please CALL reception on 3138 3161 and speak to our receptionists if you are not able to make your appointment on the day. We understand that emergencies do arise, and somethings may be out of your control, and we will attempt to make you a new appointment or put you on a cancellation list. Not reaching out to reception may affect your future appointments.