Got a Text or Email from Us? Here’s How to Spot the Real Deal

Wondering if that text or email you just got is really from us? Here are a few quick tips to help you know for sure.

We use HotDoc to send messages about things like results, recalls and reminders. If it’s from HotDoc, the text will include a short link to our booking page. These links will always use one of the following domains:

You might also get texts about your appointments - like a reminder, an update about your practitioner, or details if you’ve missed an appointment. Those messages might include links to our site, and they’ll always end in:

You can read more about Hotdoc's security and privacy Spotting scams: How to tell if a message really came from HotDoc – HotDoc Help

Prefer not to get texts? No problem - you can opt out anytime by letting reception know.

And if a message ever looks a bit off, give us a quick call on 3138 3161 and we’ll double-check it for you.

To see how we store and use your data, QUT Medical Centre - QUT Medical Centre Privacy Policy

For more tips on spotting scams and staying safe online, check out the Australian Cyber Security Centre’s Guide to Identifying and Reporting Scams.

Updated 02/07/2026